Frequently Asked Questions

Choose your path:

• Free: Join our Telegram forum for general, non-personal education.
• Monthly/Yearly: Unlimited 1-on-1 pharmacist consults in a HIPAA-compliant portal.

See plans →

After subscribing, you’ll receive a secure login link via email/SMS. Bookmark it. Can’t find it? Contact support and we’ll resend.

• Free: General education (public forum). No PHI.
• Monthly ($29.99): Unlimited 1-on-1 pharmacist consults, HIPAA portal, personalized plan, 15% discount + free shipping.
• Yearly ($299.99): Everything in Monthly, priority response, ~20% savings vs monthly.

Yes—upgrade or downgrade anytime. Changes take effect at the next billing cycle.

Yes—Monthly and Yearly plans include a 15% discount on eligible items plus free shipping.

Yes. Subscribers use a separate HIPAA-compliant portal for all personal health information. Please don’t share PHI in public channels.

1. You get a secure portal link by email/SMS.
2. Complete a private intake about goals and regimen.
3. Receive your initial plan (timing, dosing, safety checks).
4. Unlimited follow-ups and adjustments as you progress.

Our licensed pharmacist team led by Dr. Adam Sourour, RPh (NJ #28RI04307800). We pair clinical judgment with AI research assistance for fast, clear guidance.

Yes—for subscribers. Share your regimen privately inside the secure portal. We review known interactions and advise safe options or when to involve your prescriber.

No. PharmRec provides education and supplement guidance—not diagnosis or treatment. We coordinate with your clinician when appropriate.

If you’re experiencing an emergency, call your local emergency number immediately. PharmRec is not for urgent or emergency care.

While logged in with your subscription email, eligible items will auto-apply 15% off and free shipping at checkout.

Availability varies by product and region. If an item can’t ship to your address, your cart will notify you before payment.

Cancel anytime before your next billing date; access remains until the period ends. Because this is a professional service, fees are generally non-refundable once a period begins.

Yes. Use the subscription management link in your email to update payment details and download invoices/receipts.

Check spam/junk. If missing, contact support with your subscription email and we’ll resend a fresh, secure link.

Inside the portal: Settings → Notifications to adjust email/SMS alerts or quiet hours.

Please don’t. The forum is public and educational. For personal questions, subscribe and use the HIPAA-compliant portal.

• “Magnesium glycinate vs citrate—what’s the difference?”
• “Any credible evidence on creatine for cognition?”
• “How should I think about supplement quality?”

Avoid PHI like diagnoses, lab values, medication lists, or photos of prescriptions.